VisiCon services and repairs

We accompany you throughout the entire product life cycle and offer you the right service in every situation: We provide you with a personal consultation regarding your requirements before you buy our products, work with you to find the best solution for your application, take over design, production and commissioning, and don’t let you down after purchase either.

Repairs	We repair defective devices from our own production. We also offer this service for our dPP measurement probes that are installed in systems from other manufacturers (e. g. under the brand name “x-3Dprofile”). Please contact us individually if required. VisiCon also organizes the repair of third-party products in our systems. Please send the defective article with a description of the error as meaningful as possible to the following address: VisiCon Automatisierungstechnik GmbH Reparaturannahme/Repair receipt Gartestraße 2b 37130 Gleichen-Rittmarshausen Germany To avoid damage during transport, please make sure to send dPP probes in their original packaging. If the original packaging is no longer available, please call us. We will be happy to advise you.
Spare parts	If a repair is not possible, we offer identical or suitable spare parts.
Maintenance	Our plants are optimized for minimum maintenance due to our many years of experience. With a maintenance contract for your VisiCon system, we offer you the certain availability of a new system even after many years of use. We offer the following services: Preventive maintenance with spare parts recommendation Repairs Replacement of assemblies Alignment and adjustment (FARO Vantage Laser Tracker) Calibration MCA Parameterization of new vehicle and headlight types Bus topology …
Measurement	We also offer 3D measurement using a 3D laser tracker, including the creation of the associated measurement report, for our systems and master gauges.
Upgrade/Update	We always keep our software up to date and constantly add new, useful functions. If you are planning to expand the functions, please contact us. We will implement your wishes according to your specifications. Our software and hardware is modular, so that new functions can usually be integrated quickly and inexpensively.

Product discontinuation / End of life

Here you will find information about which products will be discontinued due to technical further development by successor products.

dPP	VisiCon Automatisierungstechnik GmbH hereby announces the upcoming end of life (EOL) for the product listed below. Due to technological advancements and the availability of new key electronic components, these products are no longer being manufactured. This announcement applies to all versions of the products mentioned. Software maintenance and software updates must be reviewed on a case-by-case basis. Customers with an extended warranty contract will continue to receive support in accordance with the terms of the contract and for the duration of the contract period. Affected products Name: dPP 3D-measurement sensor (dPP32, dPP40, dPP48) of any version Order numbers: B250293, B250299, B250374, B250383, B250564, B250883, B250884, B251057, B251171, B252322, B252324, B252356, B252576, B252601, B252602, B253118, B273642 Important dates End-Of-Life-Announcement (EOLA): 1 July 2026 End-Of-Support (EOS): 31 December 2026, Sale while stocks last. Information about the software and repairs Maintenance and the provision of software updates for the products listed above must be evaluated on a case-by-case basis. In the event of hardware or software malfunctions, we recommend migrating to one of the successor products listed below. VisiCon continues to offer repair services for dPP measurement sensors, provided that any necessary replacement parts are available. Recommended migration products Name: dPP Gen2 3D probe, dPP Twin 3D probe, VisiScan 3D probe Article number: B253340, B25341, B253342, B275098, B253163 Availability: as of now Please note that the compatibility of the migration products must be verified individually for the planned location and purpose. Customers with an extended warranty agreement will continue to receive support under the terms of the agreement and for the duration of the agreement. Please do not hesitate to contact us if you have any questions or require further information: VisiCon Automatisierungstechnik GmbH Gartestraße 2b 37130 Gleichen-Rittmarshausen, Germany Telephone: +49 5508 9862-6904 E-Mail: info@visicon.eu Web: www.visicon.eu Product discontinuation dPP as PDF
LCS	for the following product VisiCon Automatisierungstechnik GmbH announces the end of the product Life (End-of-Life, EOL). Due to the availability of new technologies and measurement methods, the product is technically obsolete and is no longer being manufactured. This notice applies to all versions of the product in question. Software maintenance and software updates are no longer available. Hardware or software errors can be resolved by transitioning to one of the listed migration products. Customers with an extended warranty agreement will continue to receive support in accordance with the terms and conditions of the agreement and for the duration of the agreement. Affected products Name: Light contour sensor (LCS), Light countour sensors of any version and all accessories Order numbers: B252105, B252106, B252107, B252110, B252112, B252113, B252114, B252116, B252117, B252118, B252119 Important dates End-Of-Life-Announcement (EOLA): 1 December 2025 Last Order Date: While stocks last End-Of-Support (EOS): Standard 1 year from the date of purchase or until the warranty extension contract expires. Information about the software Maintenance and provision of software updates for the products mentioned will be discontinued. In the event of hardware or software errors, we recommend migrating to one of the products listed below. Recommended migration products Name: dPP 3D probe, dPP Twin 3D probe, VisiScan 3D probe Article number: B252322, B252576, B252601, B275098, B253163 Availability: as of now Please note that the compatibility of migration products must be checked individually for the planned location and purpose. Customers with an extended warranty agreement will continue to receive support under the terms of the agreement and for the duration of the agreement. Please do not hesitate to contact us if you have any questions or require further information: VisiCon Automatisierungstechnik GmbH Gartestraße 2b 37130 Gleichen-Rittmarshausen, Germany Telephone: +49 5508 9862-6904 E-Mail: info@visicon.eu Web: www.visicon.eu Product discontinuation LCS as PDF
Archive	Product discontinuation dPPAlign as PDF

VisiCon services and repairs

Product discontinuation / End of life

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