VisiCon services and repairs

We repair defective devices from our own production. We also offer this service for our dPP measurement probes that are installed in systems from other manufacturers (e. g. under the brand name “x-3Dprofile”). Please contact us individually if required. VisiCon also organizes the repair of third-party products in our systems.

Please send the defective article with a description of the error as meaningful as possible to the following address:

VisiCon Automatisierungstechnik GmbH
Reparaturannahme/Repair receipt
Gartestraße 2b
37130 Gleichen-Rittmarshausen
Germany

To avoid damage during transport, please make sure to send dPP probes in their original packaging. If the original packaging is no longer available, please call us. We will be happy to advise you.

If a repair is not possible, we offer identical or suitable spare parts.

Our plants are optimized for minimum maintenance due to our many years of experience. With a maintenance contract for your VisiCon system, we offer you the certain availability of a new system even after many years of use.

We offer the following services:

• Preventive maintenance with spare parts recommendation
• Repairs
• Replacement of assemblies
• Alignment and adjustment (FARO Vantage Laser Tracker)
• Calibration
• MCA
• Parameterization of new vehicle and headlight types
• Bus topology
• …

We also offer 3D measurement using a 3D laser tracker, including the creation of the associated measurement report, for our systems and master gauges.

We always keep our software up to date and constantly add new, useful functions.

If you are planning to expand the functions, please contact us. We will implement your wishes according to your specifications. Our software and hardware is modular, so that new functions can usually be integrated quickly and inexpensively.